Why AI won’t replace human language instructors, but will make learning more effective

March 26, 2025 ●

Berlitz

In today’s rapidly evolving landscape of education, AI is reshaping how people learn languages. AI-powered tools have made significant strides in facilitating language practice, offering students low-stakes environments to experiment with vocabulary, pronunciation, and grammar. Yet, despite the remarkable advancements, AI falls short in one critical area—true human interaction. At Berlitz, we recognize the value AI brings, but we remain firm in our belief that human instructors are irreplaceable for serious language learners.

The role of AI in language learning

AI has revolutionized language learning by making practice more accessible and structured. Berlitz leverages AI for curriculum creation, assessments, and practice exercises. For example, our MyBerlitz Speaking Tutor enables learners to reinforce vocabulary and speaking skills after their lessons through role-playing scenarios. Similarly, our AI-driven chatbots allow learners to practice job interviews or industry-specific terminology, providing a more tailored experience.

Yet, these tools serve as supplements, not substitutes. AI’s ability to assess pronunciation, comprehension, and fluency is useful, but it lacks the deeper understanding required to provide nuanced, real-time feedback beyond right or wrong answers. A chatbot can tell you if you pronounced a word incorrectly—but it cannot adjust its teaching approach based on your personal learning style, emotional cues, or cultural context.

"Instructors can adapt on the fly"

I think the big thing is that a trained instructor will adapt the lesson on the fly. They'll adapt to the student's preferences, so literally the student might say, I want to learn about this topic or I want to cover this concept. Also, the instructor might pick up on those cues from the student as they can read body language.
Tim Jordan, SVP of Product at Berlitz

The limitations of AI in teaching languages

Most AI language learning tools are translation-based, meaning they process English first before converting it into another language. This approach does not equate to true language acquisition. Unlike human instructors, AI struggles to engage learners at their precise proficiency level, often failing to detect whether a student needs additional explanation or is ready to advance.

Additionally, AI cannot replace the emotional intelligence of a trained instructor. A human teacher picks up on body language, engagement levels, and learning preferences, adapting the lesson on the fly. If a student is frustrated or disengaged, a skilled instructor will pivot their approach—whether through encouragement, a shift in methodology, or by making the lesson more interactive. AI cannot make these real-time, situational adjustments, making it ineffective for learners who require personalized guidance.

Why human instructors will remain at the core of language learning

The ultimate goal of language learning is communication. Learners need to interact with real people in real-world scenarios, whether it’s for business, international relations, or relocation. AI-driven language practice can assist in preparing students for conversations, but it cannot replicate the experience of engaging with a native speaker who understands cultural nuances, tone, and emotional context.

At Berlitz, our instructors are trained to do more than teach grammar and vocabulary. They provide structured guidance, constructive feedback, and the ability to adapt lessons to each student’s needs. A skilled instructor can detect hesitation, correct subtle pronunciation errors in a meaningful way, and ensure the student gains confidence in their speaking ability.

"Best of both worlds"

If a student needs to learn a language for a specific goal—whether for their job, career, or relocating abroad—the Berlitz Method has been proven effective for nearly 150 years. By combining instructor-led training with advanced technological platforms, we provide significantly better outcomes than self-study. While it's possible to piece together a free or low-cost program using available tools, this approach depends heavily on the learner driving their own progress. In contrast, Berlitz offers not only expert instructors to guide you through the entire learning process but also the support of an organization that has helped millions master a new language.
Tim Jordan, SVP of Product at Berlitz

The future of language learning: AI as a complement, not a replacement

Berlitz is committed to integrating AI where it enhances the student experience. Our vision is to use AI to personalize learning paths, assess student progress efficiently, and provide accessible support 24/7. However, we know that the best learning outcomes come from a combination of cutting-edge technology and expert human instruction.

For those serious about learning a language for career advancement, business, or relocation, Berlitz offers a structured and results-driven approach that no AI-only solution can match. The return on investment—both in time and money—is well worth it for those who need real-world language proficiency. AI can support the journey, but human connection will always be at the heart of effective language learning.

Master languages your way

Curious about what happens when timeless teaching meets AI-powered learning? Berlitz Flex bridges both worlds—giving you freedom to progress at your pace while connecting with real instructors who understand your journey.

Step into Berlitz Flex → Self-guided exploration. Human connection. Real results.